Lead Specialist, CX (Japanese Speaking)
Core
Manage accurate and timely order processing and customer communications for the Order to Cash (OTC) function.
Role type
Lead Order-to-Cash Specialist
Builds
Order processing and fulfillment coordination
Domain
Consumer Goods / Supply Chain
Deliverable
product features
Required skills
Order management, customer communication, cross-functional coordination, order status monitoring, credit limit monitoring
Preferred skills
None stated
Technologies
Web Portal, email
Responsibilities
Manage sales orders intake via email and Web Portal; Handle customer communications regarding rush orders, changes, delays, and minimum order values; Monitor open orders and shipping dates; Check and monitor order blocks (pricing, credit, allocation, availability); Support sales management on outstanding payments and credit limits.
Seniority
Lead Specialist
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