Analista de Atendimento ao Cliente III (São Paulo e Brotas)
Core
Manage the complete order-to-cash cycle, acting as the link between clients and internal teams to ensure efficient order execution and proactive risk management.
Role type
Senior Customer Service Operations Analyst
Builds
Efficient order fulfillment and billing processes for the Essential Products (EssCo) business unit
Domain
Animal Nutrition and Health / Order-to-Cash Operations
Deliverable
dashboards & analysis
Required skills
Order-to-Cash (O2C) process management, ERP systems (SAP), Advanced Excel, Credit analysis, Billing processes, OTIF/CCR metrics analysis, Operational risk management
Preferred skills
Spanish language, Occasional travel to production unit
Technologies
SAP, Excel
Responsibilities
Manage the full order cycle from receipt to delivery and billing, Monitor order status and proactively solve operational problems, Track customer service indicators (OTIF, CCR) and support continuous improvement initiatives, Prepare and analyze operational and commercial reports
Seniority
Senior, hands-on IC
