Customer Care Manager Northern Europe Cluster
Core
Lead Customer Care operations across the Northern Europe cluster (UK, Ireland, Sweden, Norway, Denmark), ensuring operational excellence and driving alignment across multiple product lines and markets.
Role type
Senior Customer Care Operations Manager
Builds
Integrated Customer Care organization and consistent customer experience across the cluster
Domain
Electrical solutions industry / Customer Operations
Deliverable
dashboards & analysis
Required skills
Customer Care leadership, multi-country team management, operational execution, process alignment, resource utilization, cross-functional collaboration
Preferred skills
Organizational transition management, regional initiative implementation
Responsibilities
Lead Customer Care operations in the assigned regional cluster, maintain strong collaboration with other Customer Care Cluster Teams, drive alignment of processes and performance standards, ensure effective workload balancing and resource utilization across teams, support implementation of regional and global initiatives
Seniority
Senior, hands-on IC