Technical Support Team Lead
Core
Lead a high-performing team to ensure seamless delivery of technical services, drive operational excellence, and shape regional strategy for a global cloud communication platform.
Role type
Senior Technical Support Team Lead (CPaaS Operations)
Builds
Regional platform, routing, and connectivity strategies for a full-stack cloud communication platform
Domain
Cloud Communications (CPaaS) / Telecom
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and development, operational process improvement, data-driven decision-making, stakeholder management, technical service delivery knowledge, strategic project management, mentoring
Preferred skills
Automation expertise, cross-functional collaboration, challenging the status quo
Technologies
Cloud communication platforms, routing systems, connectivity infrastructure
Responsibilities
Lead and develop a high-performing team, drive operational effectiveness through process improvements, oversee regional high-impact initiatives, act as the main technical and operational point of contact for the region, track and report on strategic KPIs, identify new opportunities for technical and business improvements
Seniority
Senior, hands-on IC with leadership responsibilities
