Patient Services Rep Associate
Core
Frontline patient access and registration support, handling inbound/outbound calls, scheduling, and check-in/out processes.
Role type
Patient Services Representative (Administrative)
Builds
Patient appointment schedules and registration records
Domain
Healthcare administration
Deliverable
product features
Required skills
Phone communication, patient registration, appointment scheduling, EHR data entry, insurance verification, clerical organization
Preferred skills
Insurance billing experience, patient financial services knowledge, electronic health records familiarity, lab service support
Technologies
EPIC, EHR systems
Responsibilities
Greet and communicate with patients and visitors; answer practice phone calls and schedule appointments; perform patient registration and check-in/out; maintain patient medical records and upload documents; process mail and supply deliveries; identify and remind patients of health maintenance gaps.
Seniority
Entry-level, individual contributor