Customer Care Representative
Core
Partner with Outside Sales to manage the complete order lifecycle (quote to cash), resolve claims and discrepancies, and answer customer inquiries via phone and email.
Role type
Customer Care Representative (Order Management & Support)
Builds
Order management processes, customer resolutions, and service responses
Domain
Manufacturing / Electrical Solutions
Deliverable
client delivery
Required skills
Order management, claim investigation, cross-functional collaboration, CRM usage, price discrepancy resolution, multitasking
Preferred skills
Manufacturing environment experience, fast-paced high-volume order entry, Infor M3 ERP proficiency, Microsoft Office Suite
Technologies
Salesforce.com CRM, Infor M3 ERP, Microsoft Office Suite
Responsibilities
Partner with Outside Sales to achieve company objectives; Interface with internal and external customers; Manage complete order process from quote to cash; Investigate and resolve customer discrepancy claims and material return requests; Manage customer back orders and lead time inquiries with Planning and Manufacturing; Resolve price discrepancies; Answer customer inquiries via phone and email; Work with cross-functional teams to facilitate resolutions.
Seniority
Individual Contributor, 3+ years experience preferred