Customer Experience Partner, Hospital & EMS
Core
Act as a concierge-style customer liaison for key Hospital and EMS customers in Germany, managing orders, deliveries, and commercial reporting to drive satisfaction and revenue growth.
Role type
Customer Experience Partner (Commercial Support)
Builds
Customer service operations and commercial reporting for medical device products
Domain
Medical Devices / Healthcare / Hospital & EMS
Deliverable
dashboards & analysis
Required skills
Customer relationship management, Order management, Commercial reporting, CRM proficiency, Data analysis, Cross-functional coordination, Regulatory compliance
Preferred skills
Medical device industry experience, Salesforce, Oracle, Microsoft Excel
Responsibilities
Handle inbound customer calls and emails regarding orders and deliveries, Proactively communicate order status and shipment updates, Prepare monthly customer order reports and commercial summaries, Analyze ordering patterns to identify growth opportunities, Coordinate with Sales, Supply Chain, and Finance teams, Maintain accurate data in CRM systems
Seniority
Mid-level, hands-on IC