Customer Experience Partner - Hospital & EMS
Core
Act as a concierge-style customer liaison for key Hospital and EMS customers, managing orders, deliveries, and commercial reporting to drive satisfaction and revenue growth.
Role type
Senior Customer Experience Partner (Commercial Operations)
Builds
Customer order fulfillment, commercial reporting, and sales support processes
Domain
Medical Devices / Healthcare / Hospital & EMS
Required skills
Customer relationship management, order management, commercial reporting, CRM/ERP proficiency, data analysis, cross-functional coordination
Preferred skills
Medical device industry experience, Salesforce, Oracle, Microsoft Excel
Responsibilities
Handle inbound customer calls and emails regarding orders and deliveries; Proactively communicate order status updates and shipment information; Prepare monthly customer order reports and commercial performance summaries; Analyze ordering patterns and sales trends to identify growth opportunities; Coordinate with Sales, Supply Chain, and Finance teams; Maintain accurate customer data in CRM systems; Support revenue growth initiatives through proactive engagement.
Seniority
Mid-Senior, hands-on IC
