Senior Customer Service Specialist
Core
Senior Customer Service Specialist managing order entry, fulfillment, and complex account relationships for key/high-value customers.
Role type
Senior Customer Service Specialist
Builds
Order fulfillment processes and customer service solutions
Domain
Materials Science / Chemicals
Deliverable
client delivery
Required skills
Order management, SAP proficiency, customer relationship management, business acumen, project management, negotiation, market intelligence gathering, process improvement
Preferred skills
Experience with high-value accounts, mentoring junior staff, managing medium complexity projects
Technologies
SAP, Order Receipt & Handling systems, Payment systems, Pricing tools
Responsibilities
Execute and manage order entry and fulfillment for key/high-value customers; Validate and process order requests per business guidelines; Develop customer relationships and gather market intelligence; Coordinate activities across assigned accounts; Support commercial strategies; Provide guidance to less experienced specialists; Act as focal point for key systems and complex matters; Identify and deliver value-added services.
Seniority
Senior, hands-on IC with mentorship responsibilities