Customer Success Specialist
Core
Deliver high-quality customer-facing support across phone, email, ticketing, live chat, and social media for the Retail End-to-Delivery journey, serving the General Public and Loyalty/Digital customers.
Role type
Customer Success Specialist (Loyalty & Operations)
Builds
Retail End-to-Delivery services and Loyalty program experiences
Domain
Retail / Customer Operations
Deliverable
product features
Required skills
Multilingual communication (C1), English (B2+), complaint resolution, loyalty program administration, data integrity management, digital channel support, fraud checks, process adherence
Preferred skills
Brand ambassador mindset, digital adoption advocacy, continuous improvement mindset, resilience, stakeholder collaboration
Technologies
Microsoft Office, social media platforms (Facebook, X/Twitter), ticketing systems, website/mobile app support
Responsibilities
Manage frontline customer enquiries and resolve complaints across multiple channels; Process loyalty program registrations, handle point redemptions, and maintain customer profiles; Conduct compliance reviews and fraud checks; Support digital self-service solutions and UAT; Collaborate with internal teams and third-party logistics providers.
Seniority
Early Careers