Customer Relations Agent
Core
Support local merchants with product education, technical troubleshooting, and account management across all communication channels.
Role type
Customer Relations Agent (Support)
Builds
Teya's software solutions for small and growing businesses in Europe
Domain
Fintech / SaaS for SMBs
Deliverable
client delivery
Required skills
Multilingual communication (Croatian, English), technical troubleshooting, account management, complaint handling, sales opportunity identification, KPI tracking
Preferred skills
Customer empathy, process improvement mindset, adaptability
Technologies
Zendesk
Responsibilities
Respond to merchant queries via all channels, investigate and resolve technical/account issues, guide merchants through compliance checks (CMT, AML, fraud), track KPIs and SLAs, identify and escalate sales opportunities, gather and analyze NPS feedback
Seniority
Individual Contributor, entry to mid-level
