Customer Service Agent
Hybrid
Core
Deliver swift and efficient front-line service to merchants and customers, ensuring KPIs and daily tasks are completed to a high standard while maintaining SLAs.
Role type
Customer Service Agent
Builds
Front-line support services for global e-commerce merchants and end customers
Domain
E-commerce / Customer Support
Deliverable
client delivery
Required skills
English communication, problem solving, analysis, SLA management, procedure improvement
Preferred skills
Additional languages
Responsibilities
Ensure all KPIs and daily tasks are completed to a high standard, maintain set SLAs, forward issues to Team Leader, identify and report urgent issues, develop improvements to procedures
Seniority
Individual Contributor
