Inside Solutions Advisor (Cox Business)
Core
Retain and grow existing business customers by renewing contracts, upselling solutions, and resolving service issues.
Role type
Account retention and upselling sales advisor
Builds
Internet, networking, cloud, and connected technology services for businesses
Domain
Telecommunications and business services
Deliverable
client delivery
Required skills
contract renewal, upselling, strategic account planning, troubleshooting service issues, proposal creation, negotiation, partnership with internal teams
Preferred skills
communications industry experience, B2B field sales experience, local market knowledge
Responsibilities
Engaging with existing customers to renew contracts and identify revenue opportunities, developing strategic account plans, troubleshooting and resolving service and pricing issues, collaborating with sales engineers and support teams, creating proposals and presentations, negotiating pricing and contract terms, sharing customer feedback with marketing
Seniority
Individual Contributor, experienced sales professional