Säljande kundtjänstmedarbetare till Telia
Core
Handling inbound calls from corporate customers considering changing or cancelling services, guiding them to solutions to retain them while driving upsell opportunities.
Role type
B2B sales-oriented customer service representative
Builds
Retains existing corporate clients and drives upsell of Telia's service portfolio
Domain
Telecommunications / B2B Customer Retention
Deliverable
client delivery
Required skills
Active listening, needs analysis, solution presentation, upselling, handling termination dialogues, customer retention strategies
Preferred skills
Experience in B2B sales, savedesk experience, initiative, adaptability
Technologies
Office suite
Responsibilities
Receive inbound calls from corporate customers, conduct needs analysis, present solutions, handle termination dialogues, work on customer retention
Seniority
Entry-level to Junior (1-2 years experience)