Technical Analyst I
Core
Single point of contact for technology at revenue-generating auto auction locations, managing infrastructure, troubleshooting, and service delivery.
Role type
Technical Analyst I (IT Support & Infrastructure)
Builds
Maintains fixed infrastructure inter-connectivity, manages local service contracts, and supports hardware/software deployment for auction teams.
Domain
Automotive auction operations / IT Infrastructure
Deliverable
infrastructure
Required skills
Hardware/Software installation, Incident management, Problem management, Change management, ITIL framework knowledge, End-user computing support, Microsoft Office proficiency, Root cause analysis, Asset/configuration management
Preferred skills
A+ certification, Network+ certification, MCP/MCDST, ACSP, Series/AS400 support, Wireless/WiFi/WAP experience, Network engineering, Audio/visual support, Project management
Technologies
Microsoft Office, AS400, WiFi, WAP, Mobile devices, Peripheral devices
Responsibilities
Procure, deliver, implement, and maintain hardware; Monitor infrastructure performance and proactively remediate issues; Troubleshoot and resolve hardware/software incidents; Conduct root cause analysis and update knowledge bases; Implement and test technology infrastructure changes; Train end users on device/software deployment; Manage disaster recovery for technology.
Seniority
Individual Contributor, Entry to Mid-level
