Campus Support Specialist (MCRD Center)
Core
On-site administrative and student support specialist providing academic advising, financial aid assistance, and operational coordination for a university campus center.
Role type
Campus Support Specialist (Administrative & Student Services)
Builds
Student enrollment processes, academic support services, and campus operational readiness
Domain
Higher Education Administration
Deliverable
product features
Required skills
Customer service, database management, event coordination, policy knowledge, case management, Microsoft Office proficiency
Preferred skills
Higher education experience, technology-driven enterprise experience
Responsibilities
Handle phone calls, in-person walk-ins, and emails from prospective students; Assist with student queries related to advising and university services; Organize and input information into databases; Plan and coordinate events with the Associate Center Director; Answer application and general enrollment inquiries from the public; Maintain relevant records and documentation; Update and analyze attendance rosters enforcing university policies; Ensure classroom, equipment, and facility readiness for daily activities; Provide direct support and case management to students navigating academic and personal challenges; Support the campus in the absence of the Associate Center Director.
Seniority
Individual Contributor, Entry to Mid-Level