Senior Customer Success Manager - Mobius
Core
Strategic leader driving product adoption, business value realization, retention, and growth for a portfolio of strategic enterprise software accounts.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Customer success plans, executive-level engagement strategies, and long-term account growth initiatives.
Domain
Enterprise Software / Customer Success
Deliverable
product features
Required skills
Strategic account management, executive relationship building, customer health monitoring, risk mitigation, cross-functional collaboration, data analysis, renewal management, mentoring
Preferred skills
Rocket Mobius solutions knowledge, Gainsight platform experience, enterprise software customer support, coaching team members
Technologies
Gainsight
Responsibilities
Manage portfolio of strategic customers as primary advocate; Develop and execute customer success plans; Build relationships with customer executives; Drive engagement through business reviews and onsite visits; Monitor customer health and risks using Gainsight; Lead proactive risk identification and mitigation; Partner with Sales, Services, Support, Product, Engineering, and Marketing; Own customer escalations; Advocate for customer requirements to influence product strategy; Analyze usage and outcomes to recommend value-maximizing strategies; Support renewal activities; Mentor peers on best practices.
Seniority
Senior, hands-on IC with mentorship responsibilities
