IT Service Desk Intern (Year-Round)
HybridNo visa sponsorship
Core
Support IT Service Desk agents and end-users by monitoring help requests, creating knowledge base articles, and assisting with basic account updates.
Role type
IT Service Desk Intern
Builds
IT Service Desk operations and user support processes
Domain
IT Service Management / Corporate IT
Deliverable
dashboards & analysis
Required skills
Microsoft Office proficiency, process analysis, Active Directory basics, system monitoring
Preferred skills
Customer service mindset, problem-solving, teamwork, willingness to learn new systems
Responsibilities
Monitor incoming help requests in the NOW system, create and update how-to articles in the NOW system, monitor Customer Experience dashboards, assist with basic account updates in Active Directory, support third-party agents with clarity
Seniority
Intern