IT Intern, IT Support - Winter 2027
Core
IT Support intern handling ticket intake, routing, queue maintenance, and user communication for 1Password employees.
Role type
IT Support Intern
Builds
Smarter, faster support workflows and employee experience improvements
Domain
Cybersecurity / IT Operations
Deliverable
dashboards & analysis
Required skills
Ticket intake and routing, Queue maintenance, Reporting and administrative support, User communication, Basic technical literacy, Discretion and access boundary management
Preferred skills
Organization and attention to detail, Clear professional communication, Prioritization and sound judgment, Curiosity, Teamwork, Willingness to learn
Technologies
Freshservice, AI toolkit
Responsibilities
Review and route Freshservice tickets, Identify and manage unassigned or aging tickets, Compile reports on ticket volume and SLA performance, Acknowledge user requests and collect missing information, Collaborate with IT Engineering and Operations teams
Seniority
Intern