IT Service Desk Analyst - Support Specialist
Core
Providing first-line IT support for desktop, laptop, and mobile devices, managing user accounts, and resolving incidents to ensure system availability and stability.
Role type
IT Service Desk Analyst
Builds
IT support services for internal business users
Domain
Electricity industry / IT Infrastructure
Deliverable
client delivery
Required skills
Desktop/laptop hardware support, Network configuration, MS Office Suite, Windows 10/11, VoIP/SIP technologies, Active Directory, Entra Admin Center, Office 365, Autopilot, SCCM, Anti-virus/encryption technologies, LAN/WAN networking, ITIL principles, Root cause analysis
Preferred skills
Electricity industry familiarity
Technologies
Active Directory, Azure, Hardware Support, ITIL, LAN, Mobile, Network, Office 365, Windows, Cloud
Responsibilities
Ensuring incidents are resolved promptly according to SLAs, Assessing and fulfilling service requests in a timely manner, Identifying potential underlying issues to determine root causes, Collaborating with internal IT functions and external suppliers, Proactively managing the application landscape, Regularly updating the Service Desk system, Providing first-line support for desktop, laptop, and mobile devices, Managing user accounts and software/hardware handling
Seniority
Individual Contributor