Customer Success Consultant
Core
Strategic partner and trusted advisor ensuring customers achieve desired outcomes through effective use of Cengage technology, driving adoption and long-term value.
Role type
Customer Success Consultant (Sales-aligned)
Builds
Customer success plans, training programs, and value realization strategies for educational technology clients
Domain
Education Technology / Higher Education
Required skills
Relationship management, revenue target achievement, success plan development, proactive training, issue resolution advocacy, data analysis for risk/opportunity identification
Preferred skills
Educational Technology experience, Higher Education landscape knowledge, LMS familiarity, multi-priority management
Technologies
Learning Management Systems (LMS), Cengage technology platforms
Responsibilities
Act as designated point of contact throughout customer lifecycle, retain and renew customers to exceed revenue targets, develop tailored success plans, provide proactive training and guidance, advocate during high-severity issue resolution, conduct regular health checks, analyze customer data for growth opportunities
Seniority
Mid-Senior, hands-on IC