Service Delivery Manager
Core
Ensuring service readiness and successful delivery for Elekta's Neuro precision radiation medicine products worldwide.
Role type
Service Delivery Manager
Builds
Service operations and support for medical radiation therapy systems
Domain
Medical device / Precision radiation medicine
Deliverable
client delivery
Required skills
Service delivery management, after-sales support operations, project management, cross-functional leadership, process improvement, stakeholder management, Agile delivery, PLM and CRM systems
Preferred skills
Medical device industry experience, regulated environment experience, Salesforce, M3
Technologies
PLM, CRM, Salesforce, M3
Responsibilities
Establish and govern service engineer training processes, support first-of-kind installations, ensure service delivery meets contractual commitments, drive continuous improvements to service processes, collaborate on serviceability improvements, lead service delivery discussions, coordinate new product release introductions
Seniority
Mid-Senior, hands-on IC