Senior Service Development Engineer
Core
Provide technical service leadership for capital equipment products across new product introduction and the product lifecycle, ensuring products are designed for serviceability, reliability, and effective lifecycle management.
Role type
Senior Service Development Engineer (Medical Devices)
Builds
Scalable service infrastructure, service plans, processes, documentation, tools, and training for global service readiness.
Domain
Medical Devices / Capital Equipment
Deliverable
product features
Required skills
Technical service experience, capital equipment engineering, project management, root-cause analysis, process improvement, design-for-service, lifecycle management, field engineering
Preferred skills
Six Sigma, Lean, Project Management certification, medical device industry experience
Technologies
N/A
Responsibilities
Represent Service Engineering on project core teams to provide service requirements and serviceability input; Partner with design engineers to investigate and resolve product and service issues; Develop and implement service plans, requirements, processes, documentation, tools, and training; Lead escalation and resolution of complex field service issues; Own product NCEP activities and support CAPA; Assess product changes to ensure continued service readiness; Monitor product reliability and service performance; Develop end-of-life service strategies; Provide project management leadership for service-related initiatives.
Seniority
Senior, hands-on IC