Senior Service Delivery Excellence Specialist, SEA
Core
Lead strategic initiatives to strengthen service excellence, improve end-to-end processes, and enhance operational performance for Capital Equipment Technical Services across Southeast Asia.
Role type
Senior Service Delivery Excellence Specialist (Regional)
Builds
Scalable solutions for customer experience, quality, efficiency, and sustainable business growth in medical device capital equipment services.
Domain
Medical Devices / Capital Equipment Technical Services / Operational Excellence
Required skills
Strategic project management, End-to-end service process improvement, Lean/Kaizen methodologies, Data-driven decision making, Stakeholder influence, KPI definition and monitoring, Change management, Business case development, Regional alignment facilitation, Value improvement program leadership
Preferred skills
Medical device industry experience, Multi-market Southeast Asia experience, ISO 13485 knowledge, Local language proficiency
Technologies
Excel, BI platforms, AI-enabled tools
Responsibilities
Lead CETS strategic projects including scope, milestones, governance, and risk management; Drive end-to-end CE process improvement from installation to warranty administration; Strengthen service quality framework and compliance; Manage service performance management via KPIs and dashboards; Track External Service Provider performance; Manage implementation and change adoption; Develop recommendations and business cases; Build regional alignment and capability through workshops; Lead VIP value improvement programs.
Seniority
Senior, hands-on IC with regional leadership
