Associate Director, CRM Field Operations
Core
Lead day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology, ensuring effective execution, optimization, and adoption of CRM capabilities to support field effectiveness and commercial execution.
Role type
Senior IC CRM Operations & Field Enablement Director
Builds
CRM capabilities, operational workflows, and field support models for US Oncology
Domain
Healthcare / CRM Operations
Required skills
CRM platform management, operational process ownership, change control, stakeholder collaboration, field enablement, adoption strategy, system integration, release management, workflow optimization
Preferred skills
Experience with IQVIA, Salesforce, Veeva, omnichannel engagement, large-scale implementations
Technologies
Salesforce, Veeva, IQVIA
Responsibilities
Lead day-to-day operational management of CRM capabilities; Monitor CRM performance and implement improvements; Execute CRM roadmap priorities and manage releases; Act as primary operational liaison for field teams; Partner with Commercial Operations, IT, Marketing, and vendors to support execution
Seniority
Senior, hands-on IC