Pooled Customer Success Manager

💼 Full-time💰 $367,400–$367,400🗓 2026-09-21 → 2026-09-26

Core

Support a large portfolio of nonprofit and corporate customers through structured engagement, product adoption, and routine outreach to drive value realization.

Role type

Pooled Customer Success Manager (IC)

Builds

Customer adoption and health for a network of 20,000+ customers including 16,000+ nonprofits and Fortune 100 companies

Domain

Social good technology / SaaS

Deliverable

product features

Required skills

Customer success, account management, customer service, CRM platforms (Gainsight, Salesforce), English, Spanish

Preferred skills

Nonprofit sector experience, SaaS product exposure, scaled customer success models

Technologies

Gainsight, Salesforce

Responsibilities

Execute structured outreach at lifecycle milestones, track usage trends and health indicators, capture and document customer feedback, maintain accurate records in Gainsight

Seniority

Entry-level (1+ years experience), team-supported

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About bonterra

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Lear