Pooled Customer Success Manager
No visa sponsorship
Core
Support a large portfolio of nonprofit and corporate customers through structured engagement activities, product adoption support, and routine outreach across key lifecycle milestones.
Role type
Pooled Customer Success Manager (IC)
Builds
Customer adoption and retention for Bonterra's SaaS solutions
Domain
Social good technology / SaaS
Required skills
Customer success, account management, customer service, CRM platforms (Gainsight, Salesforce), English, Spanish
Preferred skills
Nonprofit sector experience, SaaS product exposure, scaled customer success models
Responsibilities
Execute structured outreach to assigned customers at defined journey milestones, track usage trends and health indicators, capture and document customer feedback, maintain accurate records in Gainsight
Seniority
Entry-level, team-supported