Bilingual Customer Service Representative (In-Center)
Core
Handle inbound calls and emails to verify contract information, initiate claims, and provide basic troubleshooting for electronic and mechanical products.
Role type
Customer Service Representative (In-Center)
Builds
Service contracts and manufacturer warranty support for clients
Domain
Consumer Electronics and Appliances
Deliverable
client delivery
Required skills
English and Spanish bilingualism, basic troubleshooting, contract verification, claims initiation, call handling, data entry
Preferred skills
Call center experience, empathy, time management, multitasking
Technologies
Microsoft Office, internal call center systems
Responsibilities
Answer inbound calls and emails regarding service events and warranty items; verify contract details and initiate claims; perform basic troubleshooting on appliances, power tools, and consumer electronics; document interactions in required systems; escalate complex issues to management.
Seniority
Entry-level to 1 year experience
