Customer Service Agent with German (m/f/d)
Core
Providing customer care and satisfaction by handling inbound phone and email enquiries, solving queries, and sharing information on administrative and technical requests.
Role type
Customer Service Agent
Builds
Customer support interactions and sales of add-ons/upgrades
Domain
Business services / Customer support
Deliverable
client delivery
Required skills
German (C1 level), MS Office, organizational skills, communication skills
Preferred skills
Customer-oriented attitude, willingness to work shifts
Technologies
MS Office
Responsibilities
Supporting customers through inbound calls and messages, analysing and solving customer queries, sharing information on products and invoices, making changes to the system, forwarding faults or calls to other departments, offering relevant add-ons and upgraded options
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