Customer Service Product Support $25 $45 per hour
Remote · from United States
Core
Provide product support and troubleshoot technical issues for customers via phone, email, and chat.
Role type
Customer Service - Product Support Representative
Builds
Customer satisfaction and product understanding
Domain
Customer Support / Product Assistance
Deliverable
client delivery
Required skills
problem-solving, CRM management, technical troubleshooting, written communication, verbal communication
Responsibilities
Assist customers via phone, email, and chat; Troubleshoot technical problems; Maintain detailed records of customer interactions; Collaborate with internal teams to escalate issues; Provide feedback to improve product features