Technical Advocate

South Burlington, VT - USAFull-time2026-02-13 → 2026-11-11

Core

Answering customer calls and providing technical support for small engine troubleshooting, parts, sales, and warranty orders for outdoor power equipment.

Role type

Customer support specialist (technical)

Builds

Customer satisfaction and sales for professional-grade gas and battery-powered outdoor power equipment

Domain

Manufacturing / Outdoor Power Equipment

Deliverable

client delivery

Required skills

Troubleshooting skills, Verbal communication, Data entry, Sales and upselling, Time management

Preferred skills

Mechanical experience, Computer skills

Responsibilities

Answer incoming customer calls, Provide small engine troubleshooting, Make parts and sales suggestions, Support customers with warranty orders, Adhere to call quality and handling standards, Stay up to date on product information

About Generac

Generac is committed to fair and equitable compensation practices. The salary range for this role, based in Toronto, Ontario, Canada, is between $ 147,700 CAD - $180,000 CAD. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.