Part- Time Customer Care Representative
Core
Answering incoming customer calls to resolve issues regarding product orders, parts, repairs, billing, and disputes for Movado's watch brands.
Role type
Part-time Customer Service Representative (Call Center)
Builds
Customer satisfaction and resolution for Movado Group watch brands
Domain
Retail / Luxury Watches
Deliverable
client delivery
Required skills
Call center operations, dispute resolution, billing adjustments, merchandise exchange, record keeping, multi-tasking, system navigation
Preferred skills
Remote work experience, ACD system usage, app pairing, basic troubleshooting, chat support, SAP experience, Spanish language
Technologies
ACD systems, Microsoft Outlook, Word, Excel, One Note, SAP
Responsibilities
Answer inbound calls for orders, parts, and repairs; Resolve billing and service complaints; Handle dispute escalations; Maintain customer satisfaction ratings; Keep detailed interaction records; Attend mandatory training and meetings; Work mandatory overtime during peak seasons
Seniority
Entry-level to Mid-level, Part-time