Customer Success Manager - Fuze Health
Core
Strategic client-facing leader managing complex enterprise relationships and driving quality improvement programs (HEDIS, STAR) for health plan and employer clients.
Role type
Senior Customer Success Manager (Healthcare Quality & Enterprise Accounts)
Builds
Strategic alignment, quality improvement outcomes, and retention for enterprise healthcare partners.
Domain
Digital Health / Healthcare Operations / Quality Improvement
Deliverable
dashboards & analysis
Required skills
Enterprise account management, HEDIS/STAR program leadership, cross-functional team leadership, data analysis, contract renewal management, stakeholder influence, process improvement, budget management, member outreach campaign design.
Preferred skills
Digital healthcare/pharmacy domain expertise, NCQA/CMS measure lifecycle knowledge, C-suite executive relationship management.
Technologies
HEDIS, STAR, CMS/NCQA quality measures, KPI dashboards, member outreach platforms.
Responsibilities
Lead trusted enterprise relationships and manage the full customer lifecycle; Drive cross-functional quality improvement initiatives to close care gaps; Develop and execute gap closure plans and annual quality objectives; Build KPI dashboards and executive reporting; Manage program budgets, vendor relationships, and contract renewals; Design and implement member outreach campaigns; Advocate for client needs to Product and Engineering teams.
Seniority
Senior, hands-on IC with strategic leadership
