SWE Ocean Customer Experience Manager
Core
Manage customer-facing activities and ensure high-quality experiences for new and existing customers within a small/medium size cluster.
Role type
Customer Experience Manager
Builds
Customer relationships and brand consistency
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Leadership, Change Management, Performance Management, Customer Relationship Management, Sales Target Delivery, Business Understanding
Preferred skills
Shipping, Supply Chain, Logistics, BPO operations experience
Responsibilities
Ensure consistent brand delivery, contribute to commercial pipeline management, drive strong customer relationships, plan and deploy customer business understanding, review team performance, drive continuous improvement and change management, deliver agreed sales targets.
Seniority
Mid-level leadership (5+ years)