Customer Service Director
Core
Lead the customer service department to ensure smooth operations and high-quality service delivery for customers.
Role type
Senior IC Customer Service Director
Builds
Customer service operations and team performance
Domain
Logistics and Shipping
Deliverable
dashboards & analysis
Required skills
Team management, Performance appraisal, Process improvement, Staffing management, Data analysis, Conflict resolution, Strategic planning, Policy implementation, Project management, Logistics knowledge
Preferred skills
PMP certification, Shipping/FF experience
Technologies
Microsoft Excel, Microsoft Word, Microsoft Outlook (via careerplan.io/jobs/72-008-5C-27C-customer-service-director-at-zim)
Responsibilities
Monitor daily department activities using system reports, Serve as the ultimate point of contact for escalated customer complaints, Manage and monitor dedicated team including performance actions, Establish measurable goals aligned with company values, Recognize and correct procedural/workflow problems, Plan, assign, and direct work for subordinates, Ensure compliance with company policies and procedures, Participate in implementing and improving business processes.