Director, Customer Operations-Walmart
Core
Lead Customer Operations for Walmart, Sam's Club, and strategic retail partners, overseeing logistics, warehousing, and order fulfillment to drive operational excellence.
Role type
Director, Customer Operations
Builds
Scalable customer service and order management processes for retail partners
Domain
Consumer Packaged Goods (CPG) / Seasonings and Sauces
Required skills
Customer Operations Leadership, Team Management, Process Improvement, Supply Chain Coordination, Strategic Planning, Stakeholder Management, Operational Excellence, Performance Management, Cross-functional Collaboration, Executive Escalation
Responsibilities
Lead and develop the Customer Operations organization for key retail accounts, manage Customer Operations Managers, build scalable order management processes, serve as executive escalation point for complex issues, foster a culture of continuous improvement.
Seniority
Director, strategic leadership