Implementation Manager
Core
Primary point of contact and trusted advisor for customers throughout the onboarding and implementation journey, ensuring a seamless transition from contract execution to operational readiness.
Role type
Implementation Manager
Builds
Customer onboarding and implementation solutions
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
project leadership, relationship management, strategic thinking, problem-solving, cross-functional collaboration, MS Office proficiency
Responsibilities
Develop comprehensive Project Plans and Checklists for implementations, lead the transition of newly launched customers, serve as the primary interface between sales, IT, solutions engineering, operations, transportation and account management, manage multiple implementations while maintaining high customer engagement.
Seniority
Mid-level Manager