Customer Support Specialist III
Core
Ensure customer shipments are delivered on time, manage daily interactions, and develop relationships with customers and carriers.
Role type
Senior Customer Support Specialist (Logistics/Intermodal)
Builds
Reliable freight delivery operations for shippers
Domain
Logistics and Intermodal Freight
Required skills
Intermodal shipment experience, shipment tracking, customer relationship management, logistics problem-solving, system updates, vendor management
Preferred skills
Customer service background, freight industry knowledge, Microsoft Office proficiency, Bachelor's degree (via careerplan.io/jobs/5285396008-customer-support-specialist-iii-at-uberfreight)
Responsibilities
Process shipment entries, maintain professional communications with customers and carriers, supervise and revise shipments based on changing needs, update load status in the system, set up new receivers and vendors, assist logistics teams with shipment issues, correspond regarding detention and accessorial information
Seniority
Mid-Senior level (2-4 years experience)