Gestionnaire Service Clients Front Office H/F - Siège - Permanent
Core
Manage proactive and personalized relationships with external clients to ensure optimal service quality, product delivery availability, and reliability for a durable customer satisfaction.
Role type
Front Office Customer Service Manager
Builds
Product delivery services and promotional campaign execution for external clients
Domain
Logistics / Supply Chain
Deliverable
product features
Required skills
Client relationship management, Promotional campaign coordination, Performance monitoring, Operational delivery management, Cross-functional communication, Contract compliance
Responsibilities
Interact with internal and external clients to understand needs, Monitor product availability and timely order fulfillment, Track key performance indicators like return rates and service quality, Ensure optimal execution of promotional campaigns to avoid stockouts, Manage end-to-end delivery of finished products to clients, Handle incidents related to product availability and transport