Customer Experience Consultant
Core
Manage end-to-end customer experience and shipment processes for global trade clients, resolving issues and identifying service trends.
Role type
Senior Customer Experience Consultant (Logistics)
Builds
Seamless shipment processes and customer service solutions for global trade
Domain
Logistics, Transport, Supply Chain
Deliverable
client delivery
Required skills
End-to-end process management, issue resolution, root cause analysis, stakeholder engagement, complex configuration adaptability
Preferred skills
Supervision of others, trend identification, proactive service failure advice
Technologies
MS Suite (Word, Excel, PowerPoint, Teams)
Responsibilities
Own and manage customer experience within assigned scope; manage end-to-end shipment processes; handle inbound customer queries and cases; identify root causes of issues and advise management on service failures or trends.
Seniority
Senior, independent execution with supervisory capability
