Customer Experience Partner - JCB
Core
Deliver high-quality end-to-end customer experience and oversee day-to-day supply chain operations for a key strategic account.
Role type
Senior Customer Experience Partner (Logistics Operations)
Builds
Domestic shipments and end-to-end supply chain execution for a strategic global customer
Domain
Global trade and logistics
Deliverable
product features
Required skills
Supply chain management, logistics operations, shipping operations, operational coordination, stakeholder relationship management, SOP/IOP/KPI execution, operational exception troubleshooting, carrier/vendor onboarding, rate and routing monitoring, compliance management, data analysis
Preferred skills
International logistics environment experience, MS Office proficiency, problem-solving, conflict resolution, analytical skills
Responsibilities
Manage day-to-day coordination of domestic shipments, build and maintain relationships with customer stakeholders and logistics partners, execute operations per SOPs/IOPs/KPIs, identify and troubleshoot operational exceptions, collaborate with Global Service Centre teams, analyze performance and recommend improvements, support carrier/vendor onboarding, monitor rates and routing, ensure regulatory compliance, provide proactive communication on logistics challenges
Seniority
Senior, hands-on IC
