Senior Customer Service Representative
Core
Primary escalation point for customer inquiries, shipment issues, and service concerns in a transportation and logistics environment.
Role type
Senior Customer Service Representative (Logistics)
Builds
Customer satisfaction and operational efficiency in supply chain distribution
Domain
Transportation and Logistics
Deliverable
client delivery
Required skills
Complex issue resolution, stakeholder coordination, process improvement analysis, data tracking, independent decision making
Preferred skills
Team mentoring, cross-functional initiative support
Technologies
Microsoft Office Suite, Transportation Management Systems
Responsibilities
Manage and monitor delivery and return orders; Coordinate with warehouse and transportation teams; Track and resolve shipment discrepancies; Analyze recurring service issues to recommend process improvements; Assist management with operational planning and performance metrics; Provide guidance to junior team members
Seniority
Senior, hands-on IC with leadership responsibilities
