Customer Experience Agent
Core
Manages end-to-end shipment processes and resolves customer issues to ensure smooth logistics execution and business growth.
Role type
Customer Experience Agent (Logistics)
Builds
End-to-end logistics lifecycle for key customers
Domain
Global trade and logistics
Deliverable
client delivery
Required skills
Supply Chain Management, end-to-end product management, stakeholder engagement, process improvement, data quality management, upselling, relationship building
Preferred skills
Experience in freight forwarding, knowledge of SCM systems
Technologies
None explicitly stated
Responsibilities
Manage end-to-end shipment process in compliance with company procedures, own and resolve customer issues by engaging internal stakeholders, act as primary point of contact for key customers, build strong relationships with customers to understand their business needs, drive service delivery excellence and business efficiency, maintain high-quality data standards, proactively follow up on shipment issues, review and update SOPs/IOPs, identify and execute upselling opportunities
Seniority
Entry to Mid-level (0-3 years experience)
