4PL CX Agent
Core
Owns and manages the end-to-end customer experience and shipment process for key customers in the logistics lifecycle.
Role type
Senior Customer Experience Agent (4PL Logistics)
Builds
End-to-end logistics execution and customer service solutions
Domain
Global Trade & Logistics
Deliverable
client delivery
Required skills
End-to-end shipment management, customs compliance, shipping documentation, exception management, stakeholder engagement, process compliance, data accuracy, upselling
Preferred skills
Voice of customer focus, operational efficiency improvement, proactive communication, KPI achievement
Responsibilities
Manage end-to-end shipment execution and coordinate with internal/external stakeholders; Resolve customer issues and drive exception management; Maintain high standards of data quality and accuracy; Identify and support upselling opportunities; Review and maintain SOPs and IOPs; Achieve agreed service and operational KPIs.
Seniority
Mid-level, hands-on IC
