Customer Service Agent – Lead Logistics Provider (LLP)
Core
Owns and manages the end-to-end shipment process and customer experience for key accounts, ensuring operational excellence and timely resolution of issues.
Role type
Senior Customer Service Agent – Lead Logistics Provider (LLP)
Builds
End-to-end logistics lifecycle execution for key customers
Domain
Global Logistics / Supply Chain
Required skills
End-to-end shipment management, shipping documentation, customs compliance, exception management, stakeholder engagement, process improvement, data accuracy, upselling
Preferred skills
4PL experience, proactive communication, results orientation
Technologies
N/A
Responsibilities
Manage end-to-end shipment execution, respond to customer enquiries, resolve customer issues, maintain SOPs and IOPs, identify service improvement opportunities, achieve KPIs, support upselling
Seniority
Mid-Senior, hands-on IC