Account Management Manager
Core
Build and lead an Account Management team for MCL South Vietnam, driving customer retention, business expansion, and profitability through strategic account planning and commercial governance.
Role type
Senior Account Management Manager (Team Lead)
Builds
Strategic account plans, customer growth initiatives, and commercial governance frameworks for contract logistics services.
Domain
Contract Logistics / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, strategic account planning, contract negotiation, financial and P&L analysis, cross-functional influence, risk management, solution design, stakeholder engagement
Preferred skills
People management experience, logistics operations background, CRM and Power BI proficiency
Technologies
MS Office (Excel, PowerPoint), CRM, Power BI
Responsibilities
Build and coach a high-performing Account Management team; develop strategic account plans for key customers; lead retention, renewal, and upsell/cross-sell initiatives; ensure commercial governance and profitability; manage cross-functional collaboration with Operations, Finance, and Legal; monitor customer health indicators; oversee RFQs and project execution; identify and mitigate commercial and operational risks.
Seniority
Senior, hands-on IC with team leadership