Area Head of Customer Success Southern Africa and Islands
Core
Strategic partner to Sales leadership driving revenue growth, retention, and operational excellence for Customer Success teams in Southern Africa and Islands.
Role type
Senior Area Head of Customer Success
Builds
Customer success operations, team capability, and commercial growth strategies for global trade logistics clients.
Domain
Supply Chain and Logistics
Required skills
Sales strategy execution, team leadership and development, growth and business development, data analytics, CRM proficiency, stakeholder management, process improvement methodologies
Preferred skills
AI and automation leverage, Salesforce proficiency, experience in complex global matrix organizations
Responsibilities
Drive revenue growth and execute Area Business Plan; Ensure consistent adoption of regional Customer Success processes and standards; Lead, coach, and develop Customer Success teams; Support pursuit execution and translate customer needs into value propositions; Maintain local data quality and adherence to governance standards.
Seniority
Senior, hands-on IC with strategic leadership scope
