Technical Account Manager

💼 Full-time💰 $76,800–$76,800🗓 2026-09-24 → 2026-09-25

Core

Serve as a trusted technical resource and consultant for a broad portfolio of Zoom customers, guiding them toward optimal outcomes with Zoom Workplace.

Role type

Individual contributor Technical Account Manager

Builds

Customer success and long-term retention for Zoom Workplace solutions

Domain

Enterprise video collaboration and unified communications

Deliverable

client delivery

Required skills

IP Telephony, SIP, H.323, Audio/Video codecs, network troubleshooting (firewalls, NAT), UDP/TCP/IP networking, network topology, telecommunications architecture (PBX, carriers, VoIP), video conferencing platforms (Cisco, Polycom, Lifesize, Microsoft Teams)

Preferred skills

Zoom partner ecosystem knowledge, mentoring experience, leading in ambiguous high-growth environments

Responsibilities

Provide technical guidance on Zoom architecture and solutions; own escalation pathways for complex technical challenges; deliver technical consultations on integration and optimization; represent customer voice internally to influence product decisions; track and share metrics to inform process improvements

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About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.