Administrateur TOIP
Core
Operate customer-facing ToIP/VoIP infrastructure platforms, manage incidents and change requests for Free Pro clients.
Role type
ToIP/VoIP Infrastructure Operations Engineer
Builds
Customer communication platforms and managed voice infrastructure
Domain
Telecommunications / VoIP / Unified Communications
Deliverable
infrastructure
Required skills
ToIP & VoIP expertise, Unified Communication solutions (Microsoft Teams, Telavox, Cisco Webex, Zoom, Ring Central), ToIP device deployment (Yealink, Cisco, Poly, Avaya, etc.), Voice Gateways (PATTON, Audiocodes), SIP protocols, Network concepts (MPLS, IPSEC, OSPF, BGP, VLAN, QoS), xDSL and fiber access technologies, System environments (Debian, CentOS, RedHat, Windows Server), Firewalling (iptables, nftables, Windows Firewall)
Preferred skills
None stated
Technologies
Microsoft Teams, Telavox, Cisco Webex Calling, Cisco Webex Partner, Wazo, Zoom, Ring Central, Yealink, Cisco, Poly, Gigaset, GranStream, Alcatel-Lucent, Fanvil, Snom, Avaya, Aastra, Htek, Patton, Audiocodes
Responsibilities
Maintain operational conditions of customer platforms, proactively supervise Free Pro managed infrastructures, process change requests for Free Pro equipment, handle Level 2 ToIP incident escalations ensuring SLA compliance, perform equipment updates for security issues, support Support Technicians, escalate issues to engineering teams, write operational procedures and support documentation, produce weekly reporting on key events (HL/LL, alerts, progress), participate in scheduled HO/HNO interventions
Seniority
Confirmed/Experienced
