Solutions Engineer
Core
Pre-sales technical support and product implementation for RingCentral's cloud communications platform, serving SMB and enterprise accounts.
Role type
Solutions Engineer (Pre-Sales)
Builds
Cloud-based communications and collaboration software (VoIP, Video, Mobile)
Domain
Telecommunications / Cloud Communications
Deliverable
product features
Required skills
VoIP network architecture, SIP/RTP/HTTP/S protocols, pre-sales technical support, POC onboarding, system configuration, customer requirement management, product training delivery
Preferred skills
Mitel experience, network design, software development technologies, telecommunications network support, night shift availability
Technologies
RingCentral, Mitel, SIP, RTP, HTTP/S
Responsibilities
Provide pre-sales technical and sales support for assigned accounts; Develop and maintain expert understanding of RingCentral applications; Assist with hardware and software lab testing; Perform Proof of Concept (POC) onboarding support; Present ongoing product training for sales teams; Manage customer feature requests and drive development with product team; Transfer technical knowledge to internal and external teams
Seniority
Individual Contributor, Pre-Sales