Premier Support Manager

Remote (CA), USFull-time$98k–$226k2026-09-25 → 2026-11-11

Hybrid

Core

Lead a team of Technical Account Managers to deliver high-touch support for Zoom's most strategic enterprise customers, shaping customer outcomes and portfolio health.

Role type

Senior Manager, Premier Support

Builds

High-touch technical account management services for strategic enterprise clients

Domain

Unified Communications / SaaS

Required skills

Team leadership and development, SaaS industry experience, Unified Communications expertise, Executive stakeholder management, Data-driven decision making, Strategic planning, Performance analytics, Talent acquisition and onboarding

Preferred skills

AI tools integration, IP telephony/SIP/API knowledge

Technologies

Zoom Workplace, Cisco, Microsoft, IP telephony, SIP, API/SDK

Responsibilities

Lead, coach, and develop a team of Technical Account Managers; Define and drive team KPIs and strategic initiatives; Own executive-level escalation for complex customer situations; Partner with Account Executives and Customer Success Managers to strengthen customer relationships; Analyze team performance data to identify risks and opportunities; Recruit, onboard, and grow talent within the TAM organization.

Seniority

Senior, hands-on IC

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.